Frequently Asked Questions
Find answers to common questions about registering and verifying your account with Fxlivecapital. Learn about KYC, accepted countries, and more.
Learn about our accepted payment methods, deposit and withdrawal processes, and how to resolve any issues that may arise.
Get answers to questions about our trading platform, MetaTrader, including how to use it on desktop and mobile devices, available currency pairs, and more.
Here, you'll find answers to common queries about our services, trading practices, account management, and more to help you get started and succeed.
We value the work of our partners and compensate each action proportionally to consistency and achievement of agreed-upon goals. Through our comprehensive 360-degree services, we empower our affiliates to gain traction within their community. We are open to collaboration and timely negotiation.
Learn about our current bonuses and promotions, how to qualify for them, and how to withdraw bonus funds.
Find out how to contact our customer support team, including the available support options, response times, and how to open a support ticket.
Guide to handling errors in withdrawal requests
Guide to handling errors in withdrawal requests
How to use PROMO?
Get 20% discount in all our Challenges
How can I communicate with the support team if I have any questions?
Need assistance with a question or issue? We're here to help! Follow these simple steps to contact our support team and get your questions answered:
How to create an account
Creating an account at FXLive Capital is one of the simplest steps you'll have to take. Here's how to do it:
How to make a deposit
Learn how to fund your account quickly and easily
How to start?
Welcome to FXlive Capital, where the future of trading and investing becomes a reality! Follow this step-by-step guide to create your account and start your trading journey with us:
Types of bonuses available and applicable account types
Bonuses on a trading account can be a valuable tool to enhance your trading experience and maximize your available capital. Here are the types of bonuses available and the account types they apply to at FXLive Capital:
What clients are not allowed ?
FXLive Capital LLC maintains stringent jurisdiction restrictions to comply with international regulations and safeguard operational integrity. Certain countries' residents are restricted from accessing its financial services.
What is an IB Program and What Does it Mean to be an IB?
An IB (Introducing Broker) Program is a collaborative structure in the financial sector where an IB acts as an intermediary between clients and a financial services company, such as FXLiveCapital
At What Age Can I Use FXLive Capital's Services?
The security and integrity of our operations are of utmost importance. Therefore, we have strict policies regarding the age of our clients.
How to Get the $250 Welcome Bonus in My Account
The first thing you need to know is that if you already have the deposit bonus, which you receive when you create an account and make your first deposit, you'll get a 100% credit of the amount you deposit. However, you can still get the $250
How to View Your Credentials
Once you create your account, you will automatically receive your login credentials for MT in your email. If you don't find these credentials in your inbox, be sure to check other folders, including spam, as they may be there.
IB Programs Available at FXLiveCapital
In this section, we introduce the different IB programs available, allowing you to maximize your earnings while referring clients to our platform
What steps should I follow to verify my account?
At FX Live Capital, we take the security of our users very seriously. For this reason, to carry out certain operations within our platform, it is necessary to complete a verification process.
What to do if I have deposited and it has not been reflected on the platform"
If your deposit hasn't arrived yet, it's crucial to contact our support team immediately, considering possible blockchain processing delays. Before reaching out, ensure you have the following information ready:
How to become an IB?
At FX Live Capital, we offer the opportunity to earn extra money by sharing our platform with your community. If you're interested in becoming an affiliate, in this article we explain how to do it easily.
How to review available bonuses?
At FX Live Capital, we offer our members different types of bonuses to enhance their trading experience. In this article, we explain how to review the bonuses available on our platform and how to claim them.
If my account cannot be verified after making a deposit, will I get my funds back?
Yes, if your account cannot be verified for any reason, your deposited funds will be fully refunded to the original payment method.
Required Documents for Account Verification
Have you wondered what documents you need to smoothly pass your verification process? Here's a summary of the documents you can submit and their requirements:
What is a CFD?
Contract For Difference
What platforms are available?
FXLive Capital is a leading online trading platform that offers a range of investment opportunities for both new and experienced traders.
Why the spread got wider than usual?
Spreads may widen due to several factors, which can be understood by revisiting some fundamental principles.
Can I make a deposit without verifying the account?
It's important to note that KYC verification is not required for making a deposit.
How to Connect an Account to MetaTrader (MT4/MT5)
Once you create your account, our system will automatically send your credentials to the email associated with your account. In this email, you will find:
How to Create a Referral Link:
Once you’ve applied for the IB program and received the confirmation email, you can create customized referral links for each of your social media communities, such as Facebook, Instagram, Telegram, and more.
How to withdraw funds
Discover how to seamlessly request a withdrawal using our unique method: through cryptocurrencies. Follow these simple steps to kickstart your withdrawal process.
What happens if I deposit more funds into my account? Will I lose the bonus?
If you make an additional deposit to increase the margin in your account and continue trading, the bonus will not be canceled.
Common issues with withdrawals
At Fx Live Capital, we understand that withdrawing funds is an important part of your trading experience. That's why we've made the process as simple as possible. However, we understand that issues can still arise. Here are some common with
Creating an MT5 Account: Step-by-Step Guide
Opening an account on the MetaTrader 5 (MT5) platform is simple and similar to the MT4 process. Here's how to create an MT5 account:
IB (Broker) Commissions
Broker Program Commissions
The Importance of Bonuses in a Trading Account
Bonuses in a trading account can be an invaluable tool for traders, offering a range of benefits that can significantly enhance the trading experience.
What Does It Mean to Be at a 100% Margin Call?
100% Margin Call: This means that your account's margin level has dropped to 100%. This occurs when your equity is equal to your used margin. At this point, our broker may notify you that additional funds are needed to keep your positions o
Why is account verification necessary?
Understand the importance of account verification and how it helps protect your personal information and prevent fraudulent activity.
Can Bonuses be Withdrawn?
Bonuses are a great way to boost your trading capital, but can they be withdrawn? Here's the answer.
How to track your deposit and withdrawal history
Learn how to view and track your deposit and withdrawal history, including any relevant fees and processing times.
IB Prop Firm Commissions:
Below we explain how the levels and commissions scheme works so you can get the most out of it.
Is High-Frequency Trading (HFT) ?
Is High-Frequency Trading (HFT) allowed at FXLive Capital?
Reasons Your KYC could be Invalidated
Discover common issues that may arise during the verification process and how to troubleshoot them to ensure a smooth and successful verification.
Commission Plan for IBs of the Smart Investing Program
At FXLIVECAPITAL, we reward our IBs for their dedication in referring clients to the Hedge Fund program. Our dual commission plan is designed to maximize your income, with two types of commissions you can receive:
Creating a Demo Account: The Importance of Risk-Free Practice
A demo account is an essential tool for any trader, whether you're a beginner or an experienced trader.
How to change your personal information after verification
Find out how to update your personal information after verification, including changing your name, address, and other details.
Is trading on news events allowed ?
We address whether trading on news events is allowed at FXLive Capital, addressing this investment strategy.
Advantages of Being an IB at FXLive Capital
Become a key partner and maximize your earnings as an IB at FXLive Capital! Here are the benefits of joining our IB program:
Finding FXLive Capital Servers on MetaTrader
To find the FXLive Capital servers on MetaTrader (MT), follow these steps: To find the FXLive Capital servers on MetaTrader (MT), follow these steps :
How to secure your account with two-factor authentication
Learn how to add an extra layer of security to your account with two-factor authentication, and how to enable and use it to protect your personal information.
I can't find the US30 on the MT4/MT5 platform, what should I do?
I can't find the US30 on the MT4/MT5 platform, what should I do?
How to Transfer Funds Between Accounts
To transfer funds between your created accounts, including your internal wallet and your social trading accounts, follow these simple steps. You have two options to perform this action:
How to Withdraw My Earnings as an IB
How to Withdraw My Earnings as an IB
Why isn't my trade in DJIUSD executing?
Encountering difficulties when trying to execute a trade in MetaTrader is common, especially if the Margin Requirement isn't fully understood. In the case of the DJIUSD currency pair (Dow Jones Industrial Average vs US
Can I Transfer Funds Within FXLive Capital to Another Person?
At FXLive Capital, we've thought about all our clients' financial needs, and this includes the ability to transfer funds between users! Here's how to do it:
Tether (USDT) Information and Guidelines for Secure Transactions
USDT (Tether): Description: Tether (USDT) is a stable cryptocurrency known as a "stablecoin." It is designed to maintain a stable value pegged to the US dollar (1 USDT ≈ 1 USD) using dollar reserves to back its value.
What are Loyalty Points and how can I use them? Are they withdrawable or only redeemable for further purchases?
At FXLiveCapital we want every purchase you make to bring you closer to new challenges and opportunities! With our Loyalty Points program, you earn points every time you purchase one of our products.
What to do if you can't log in to your account
Discover what steps to take if you're having trouble logging in to your account, including how to reset your password and what to do if you've forgotten your login credentials.
Explore Our Trading Instrument Commissions
Below, you'll find a detailed table outlining the commissions for trading instruments available at FXLive Capital. Explore Our Trading Instrument Commissions Explore Our Trading Instrument Commissions
What are BID and ASK in Trading?
BID and ASK are fundamental terms in trading financial instruments like stocks, currencies, and commodities.
Can I change the leverage of my account once it has been created?
So, you've set up your trading account, and now you're wondering if you can adjust the leverage? Unfortunately, the answer is no
Why Can't I Trade on My Account and Charts Aren't Moving
It's frustrating when you're trying to trade on MetaTrader and the charts aren't updating properly or you can't execute trades. Here's an explanation of some common reasons and how to fix them: