Frequently Asked Questions
Find answers to common questions about registering and verifying your account with Fxlivecapital. Learn about KYC, accepted countries, and more.
Learn about our accepted payment methods, deposit and withdrawal processes, and how to resolve any issues that may arise.
Here, you'll find answers to common queries about our services, trading practices, account management, and more to help you get started and succeed.
We value the work of our partners and compensate each action proportionally to consistency and achievement of agreed-upon goals. Through our comprehensive 360-degree services, we empower our affiliates to gain traction within their community. We are open to collaboration and timely negotiation.
Learn about our current bonuses and promotions, how to qualify for them, and how to withdraw bonus funds.
Find out how to contact our customer support team, including the available support options, response times, and how to open a support ticket.
🎁 $50 No-Deposit Bonus – FXLiveCapital
Start trading without investing your own money
How can I communicate with the support team if I have any questions?
Need assistance with a question or issue? We're here to help! Follow these simple steps to contact our support team and get your questions answered:
How to Register on FXlive Capital?
Step 1: Access the registration link
How to make a deposit
Learn how to fund your account quickly and easily
Types of bonuses available and applicable account types
Bonuses on a trading account can be a valuable tool to enhance your trading experience and maximize your available capital. Here are the types of bonuses available and the account types they apply to at FXLive Capital:
What clients are not allowed ?
FXLive Capital LLC maintains stringent jurisdiction restrictions to comply with international regulations and safeguard operational integrity. Certain countries' residents are restricted from accessing its financial services.
What is an IB Program and What Does it Mean to be an IB?
An IB (Introducing Broker) Program is a collaborative structure in the financial sector where an IB acts as an intermediary between clients and a financial services company, such as FXLiveCapital
At What Age Can I Use FXLive Capital's Services?
The security and integrity of our operations are of utmost importance. Therefore, we have strict policies regarding the age of our clients.
IB Programs Available at FXLiveCapital
In this section, we introduce the different IB programs available, allowing you to maximize your earnings while referring clients to our platform
What steps should I follow to verify my account?
At FX Live Capital, we take the security of our users very seriously. For this reason, to carry out certain operations within our platform, it is necessary to complete a verification process.
What to do if I have deposited and it has not been reflected on the platform"
If your deposit hasn't arrived yet, it's crucial to contact our support team immediately, considering possible blockchain processing delays. Before reaching out, ensure you have the following information ready:
How to become an IB?
At FX Live Capital, we offer the opportunity to earn extra money by sharing our platform with your community. If you're interested in becoming an affiliate, in this article we explain how to do it easily.
How to review available bonuses?
At FX Live Capital, we offer our members different types of bonuses to enhance their trading experience. In this article, we explain how to review the bonuses available on our platform and how to claim them.
Required Documents for Account Verification
Have you wondered what documents you need to smoothly pass your verification process? Here's a summary of the documents you can submit and their requirements:
What is a CFD?
Contract For Difference
Why the spread got wider than usual?
Spreads may widen due to several factors, which can be understood by revisiting some fundamental principles.
How to Create a Referral Link:
Once you’ve applied for the IB program and received the confirmation email, you can create customized referral links for each of your social media communities, such as Facebook, Instagram, Telegram, and more.
What happens if I deposit more funds into my account? Will I lose the bonus?
If you make an additional deposit to increase the margin in your account and continue trading, the bonus will not be canceled.
What to do if you can't log in to your account
Discover what steps to take if you're having trouble logging in to your account, including how to reset your password and what to do if you've forgotten your login credentials.
Withdrawal Methods and Minimum Amount
At FXLIVE Capital, all withdrawals are processed exclusively in cryptocurrencies using fast and secure blockchain networks. This ensures you receive your funds quickly and efficiently.
Can I make a deposit without verifying the account?
It's important to note that KYC verification is not required for making a deposit.
How to withdraw funds
Discover how to seamlessly request a withdrawal using our unique method: through cryptocurrencies. Follow these simple steps to kickstart your withdrawal process.
IB (Broker) Commissions
Earn commissions for every lot traded by traders in your community on all assets
The Importance of Bonuses in a Trading Account
Bonuses in a trading account can be an invaluable tool for traders, offering a range of benefits that can significantly enhance the trading experience.
What Does It Mean to Be at a 100% Margin Call?
100% Margin Call: This means that your account's margin level has dropped to 100%. This occurs when your equity is equal to your used margin. At this point, our broker may notify you that additional funds are needed to keep your positions o
Can Bonuses be Withdrawn?
Bonuses are a great way to boost your trading capital, but can they be withdrawn? Here's the answer.
Guide to handling errors in withdrawal requests
Guide to handling errors in withdrawal requests
IB (Prop Firm) Commissions:
Below we explain how the levels and commissions scheme works so you can get the most out of it.
Is high-frequency trading (HFT) allowed?
Is High Frequency Trading (HFT) allowed on FXLive Capital?
Why is account verification necessary?
Understand the importance of account verification and how it helps protect your personal information and prevent fraudulent activity.
Common Withdrawal Issues – What You Need to Know
At Fx Live Capital, we understand that withdrawing your funds is a key part of your trading journey.
IB (Smart Investing) Investment Fund Commissions.
At FXLIVECAPITAL, we reward our IBs for their dedication in referring clients to the Hedge Fund program. Our dual commission plan is designed to maximize your income, with two types of commissions you can receive:
Is trading on news events allowed ?
We address whether trading on news events is allowed at FXLive Capital, addressing this investment strategy.
Reasons Your KYC could be Invalidated
Discover common issues that may arise during the verification process and how to troubleshoot them to ensure a smooth and successful verification.
Advantages of Being an IB at FXLive Capital
Become a key partner and maximize your earnings as an IB at FXLive Capital! Here are the benefits of joining our IB program:
How to change your personal information after verification
Find out how to update your personal information after verification, including changing your name, address, and other details.
How to track your deposit and withdrawal history
Learn how to view and track your deposit and withdrawal history, including any relevant fees and processing times.
How to Withdraw My Earnings as an IB
How to Withdraw My Earnings as an IB
How to secure your account with two-factor authentication
Learn how to add an extra layer of security to your account with two-factor authentication, and how to enable and use it to protect your personal information.
Why isn't my trade in DJIUSD executing?
Encountering difficulties when trying to execute a trade in MetaTrader is common, especially if the Margin Requirement isn't fully understood. In the case of the DJIUSD currency pair (Dow Jones Industrial Average vs US
Tether (USDT) Information and Guidelines for Secure Transactions
USDT (Tether): Description: Tether (USDT) is a stable cryptocurrency known as a "stablecoin." It is designed to maintain a stable value pegged to the US dollar (1 USDT ≈ 1 USD) using dollar reserves to back its value.
Can I Transfer Funds Within FXLive Capital to Another Person?
At FXLive Capital, we've thought about all our clients' financial needs, and this includes the ability to transfer funds between users! Here's how to do it:
What are BID and ASK in Trading?
BID and ASK are fundamental terms in trading financial instruments like stocks, currencies, and commodities.
Can I change the leverage of my account once it has been created?
So, you've set up your trading account, and now you're wondering if you can adjust the leverage? Unfortunately, the answer is no
Why Can't I Trade on My Account and Charts Aren't Moving
It's frustrating when you're trying to trade on MetaTrader and the charts aren't updating properly or you can't execute trades. Here's an explanation of some common reasons and how to fix them: