Common issues with withdrawals
Withdrawal request rejection:
Your provided information may be incorrect. We recommend verifying the wallet provided and ensuring it matches the chosen withdrawal method. If you notice any errors after submitting the request, you can contact support to request cancellation of the withdrawal and submit a new request correctly.
Withdrawal request delay:
Please note that our financial team processes requests within 24 hours (business days) based on GMT+0 server time. If you experience a long delay, it may be due to additional verification requirements or processing times on the blockchain.
Incorrect withdrawal amount:
If the withdrawal amount is incorrect, it may be due to a conversion error or incorrect information provided. Please verify the conversion rate. If you're unsure, please reach out to our support team so they can verify and provide better assistance.
Email: [email protected]