What to do if I have deposited and it has not been reflected on the platform
Transaction Hash: This unique identifier for your transaction on the blockchain can be found in your transaction details. If unsure how to locate it, consult your wallet or exchange guide for instructions on identifying a transaction hash.
Currency and Amount: Specify the cryptocurrency used for the deposit and the sent amount.
Destination Wallet: Provide the address of your destination wallet where you sent the funds.
Deposit Confirmation Screenshot: Submit a screenshot confirming that you initiated the deposit from your wallet or exchange account.
With this information, our support team can expedite the resolution process and address any issues promptly.
Before reaching out to support, ensure that the amount sent meets the minimum requirement. Failing to meet this minimum could result in fund loss due to user negligence. This requirement is established beforehand, prior to making the deposit.
Email: [email protected]