It's frustrating when you're trying to trade on MetaTrader and the charts aren't updating properly or you can't execute trades. Here's an explanation of some common reasons and how to fix them:
1. Check Your Connection: Sometimes, the lack of an internet connection can be the primary cause. Make sure you're connected to the internet and that your connection is stable. If you're using Wi-Fi, try restarting the router or switching to a stronger network.
2. Incorrect Password: Another common issue is entering an incorrect password. Make sure you're using the correct password for your trading account. Sometimes, a typographical error or extra characters can cause problems. Double-check the password and ensure there are no errors.
3. Selecting the Correct Server: It's important to select the correct server when logging into MetaTrader. If you have an MT4 account, make sure you log into MT4 and select the corresponding server. The same applies to MT5. Trying to access the wrong platform will result in your charts not loading correctly.
Other Common Chart Issues:
- Insufficient Historical Data: Sometimes, charts may not display correctly due to insufficient historical data. Try downloading more historical data in the platform's settings.
- Chart Settings Issues: Review your chart settings. Make sure timeframes and financial instruments are set up correctly.
- Issues with Indicators or Expert Advisors: If you've added custom indicators or Expert Advisors to your charts, they may be causing problems. Try temporarily removing them to see if that resolves the issue.
- Platform Issues: Sometimes, problems may be related to the platform itself. Try restarting MetaTrader or even reinstalling the application if problems persist.
If after checking these points you still have issues with your charts, we recommend contacting our support team for further assistance. We're here to help you troubleshoot any technical issues you may encounter on MetaTrader and ensure you can trade successfully.
Help desk: https://client.fxlivecapital.com/helpdesk
Email: [email protected]