Reasons Your KYC Could Be Invalidated
1. Poor Document Quality: Ensure the documents you provide for your account verification are in high resolution and clearly legible. Poor document quality may hinder your verification process.
2. Expired Identification: Identity documents should be valid at the time of verification. Make sure your passport, national ID, or driver's license is still within its validity period.
3. Inconsistent Profile Information: It's crucial that the information you provide in your user profile exactly matches the information on the documents you submit for verification. This includes your full name, surname, address, country, and postal code.
4. Residents of Restricted Countries: Clients from certain countries like the United States, Canada, Cuba, Sudan, Syria, North Korea, and Saint Vincent and the Grenadines may face additional verification restrictions.
5. Document Format and Validity: Documents such as utility bills and bank statements should be in PDF format and have a minimum validity of three months. Phone and internet bills are not valid for this purpose. Ensure that the documents are in PNG or JPEG format and that their size is less than 2 megabytes to ensure successful upload and avoid issues.
6. Clear Identification Selfie: Along with your documents, you may be asked to provide a clear selfie holding your identification document. Ensure your face is clearly visible, without glasses.