If my account cannot be verified after making a deposit, will I get my funds back?
Yes, if your account cannot be verified for any reason, your deposited funds will be fully refunded to the original payment method. Please do not use 3rd party wallets to deposit. In cases where 3rd-party payment accounts are used for the deposit, we may not have the option for a refund, and an additional verification process may be necessary.
If you are unable to pass the verification process, please contact our support team and explain your situation. Your case will be escalated, and additional verification steps may be required to refund your deposit
Email: [email protected]